Bronze: 5% weekly cashback, withdrawals processed within 24 hours.
Silver: 7% cashback, withdrawals within 12 hours, and a monthly special bonus.
Gold: 10% cashback, withdrawals typically within 15 minutes, and a special birthday gift.
Platinum: 15% cashback, withdrawals within 5 minutes, a dedicated account manager, and higher betting limits.
Diamond: Up to 20% cashback, instant withdrawals, exclusive event invitations, and custom bonus packages.
Each tier requires a set number of VIP points to unlock. Your current points balance and progress toward the next tier are displayed on your dashboard once you log in.
Step 1: Log in to your account and click the profile icon in the top right corner.
Step 2: Go to the "Security Settings" menu.
Step 3: Click the "Enable" button next to the "Two-Step Verification" option.
Step 4: You'll receive an OTP on your registered mobile number — enter it to confirm.
Step 5: Once enabled, you'll need to enter both your password and the OTP sent to your mobile every time you log in.
With 2FA enabled, even if someone knows your password, they cannot log in without access to your mobile. This feature is especially important for members who keep a significant balance in their account. If you run into any issues during setup, reach out via live chat.
Bronze Members: ৳500 – ৳10,000 generally processed within 6–24 hours.
Silver member: The same amount, processed within 3–12 hours.
Gold member: Usually within 15 minutes to 2 hours.
Platinum and above: In most cases, within 5–15 minutes.
The minimum withdrawal amount is ৳500, and the maximum per transaction varies by VIP level. KYC verification is required before your first withdrawal — submitting a photo of your national ID typically takes up to 24 hours to process. You can check the status of any withdrawal request at any time under "Transaction History" in your profile.
If the match is completely cancelled: The full bet amount is returned to your balance. No deductions.
If a match ends before the scheduled time: If the match has been played long enough for an official result to be declared under its own governing rules, bets are settled on that result. If not, bets are voided and the full stake is refunded.
For accumulator bets covering multiple matches: If a match is cancelled, it is marked as "void" and removed, with the remaining selections used to settle the bet. The entire accumulator is not cancelled.
Funds are typically returned to your balance within 24 hours of a match cancellation. If there's a delay, contact live chat with your bet reference number.
Decimal Odds — e.g. 1.85: This is the simplest format. Multiply your stake by the odds to get the total return (including your original stake). Example: ৳100 × 1.85 = ৳185 — meaning your profit is ৳85.
Fractional odds — e.g. 5/2: The first number is the profit, the second is the stake. So a ৳200 bet returns ৳500 in profit, giving you a total payout of ৳700.
Money Line odds (American) — e.g. +150 or -120: "+" indicates profit on a ৳100 bet (+150 = ৳150 profit). "-" indicates how much you need to stake to win ৳100 (-120 = ৳120 stake returns ৳100 profit).
Most Bangladeshi members prefer the Decimal format because the math is straightforward. Head to Settings and change the "Odds Format" at any time.
1. Entering the wrong password repeatedly: Entering the wrong password 5–7 times in a row will temporarily lock your account for 30 minutes. Try again after 30 minutes or use the password reset option.
2. KYC verification is pending: If you attempt a withdrawal and your KYC is incomplete, that feature will be temporarily unavailable. Please send a photo of your national ID to support.
3. Suspicious activity detected: For security purposes, Seven Reel may temporarily suspend an account while verifying it. In such cases, the reason will be communicated via email or SMS.
4. Self-exclusion or cooling-off period active: If you've requested a break yourself, you won't be able to log in until the period has ended.
Solution: Email support@sevenreel.xyz or contact us via Live Chat with your account number and registered mobile number — issues are typically resolved within 1–2 hours.